Terms of Service

1. Service provider details

The Service is provided by Svatovi, with its registered office at [upišite naziv i adresu sjedišta], VAT ID (OIB): [upišite OIB] (the “Provider”, “we” or “us”).

For any questions about these Terms you can contact us by e-mail at privatnost@svatovi.app.

2. Acceptance of the Terms

By using the Service in any form (visiting the website, registering, managing wedding data or uploading content) you accept these Terms in full. If you do not agree with them, please do not use the Service.

You confirm that you are of legal age and have the legal capacity to enter into binding relationships and that you are at least 18 years old. The Service is intended exclusively for the private, non-commercial organisation of weddings.

3. Description of the Service

Svatovi is a web application for wedding organisation that lets you create a public wedding page, create and send invitations with QR codes, collect RSVPs, arrange tables, track your budget and expenses, keep a gift list and a to-do list, and run a guest photo gallery.

The Service is informational and organisational in nature. We do not guarantee the accuracy of data entered by users or any outcome of the event itself.

4. Registration and user account

Using most features requires opening a user account. When registering you must provide accurate, complete and up-to-date information and keep it that way.

You are responsible for the confidentiality of your access credentials (password, passkey) and for all actions taken through your account.

You must notify us without delay at privatnost@svatovi.app of any unauthorised access to or misuse of your account.

5. Acceptable use

You may use the Service only for lawful purposes and in accordance with these Terms. In particular, it is prohibited to:

• enter false, offensive, discriminatory or unlawful content;
• compromise security, circumvent protections or gain unauthorised access to the data of others;
• collect addresses and send unsolicited messages (spam) through the Service;
• upload malicious code or content that infringes copyright and related rights or the right to privacy;
• automatically download content or strain the Service (scraping, bots) without our prior consent.

6. User content

All content you enter or upload (wedding data, invitations, photos, videos, guest lists and similar) remains your property (“User Content”).

By providing User Content you grant us a non-exclusive, free licence, limited to the territory and the period necessary to provide the Service, to process, store, display and reproduce such content solely in order to provide, maintain and secure the Service.

You warrant that you have all necessary rights and consents for the content you enter, including the rights of persons shown in photos and videos.

We reserve the right to remove content that breaches these Terms or applicable law.

7. Intellectual property

Everything that makes up the Service itself — source code, design, trademarks, texts and visual elements — is the property of the Provider or its licensors and is protected by intellectual property rules.

You may not copy, modify, distribute or otherwise use parts of the Service without our prior written consent.

8. Guest personal data

When you enter data about your guests through the Service (names, contact details, invitation responses and notes), you determine the purposes and means of that processing and act as the controller of that data, while the Provider acts as a processor on your behalf.

You must inform your guests appropriately about the processing of their data, obtain the necessary consents and enable them to exercise their rights.

Details about processing, including guest data, are described in our Privacy Policy.

9. Photos and personality rights

The photo gallery lets you and your guests upload photos and videos. Through the gallery settings you decide whether uploads are enabled and whether content is auto-approved or reviewed first.

You are responsible for ensuring that uploading and publishing content does not infringe the privacy or image rights of third parties or their copyright.

10. Price, payment and content retention

The Service is available in two tiers: free (“Free”) and paid (“Premium”). The core features of the Service are available free of charge, while certain features related to media storage and retention require Premium.

Free: no charge, with 2 GB of photo gallery storage and gallery retention of 6 months from the wedding date (if no wedding date is set, from the date the wedding was created in the app). Video uploads are not available on the Free tier.

Premium: a one-time fee of €10 per wedding, 50 GB of gallery storage (fair use), the ability to upload videos up to 250 MB per file, a choice of app colour palette and gallery retention of 5 years from the wedding date.

After the retention period ends, a Free gallery becomes read-only for 30 days, after which the content is permanently deleted. A Premium gallery likewise becomes read-only after 5 years but is not deleted automatically; we offer the option to renew.

All other features — the public wedding page, invitations and QR codes, RSVPs, table arrangements, budget and expenses, the gift list and the to-do list — are included in both tiers.

Payment for the Premium upgrade is handled by Paddle as Merchant of Record, which is the seller in the legal sense and handles tax (VAT) and issues invoices. Prices are shown in euros and include applicable taxes. You select the payment method (card, iDEAL, Apple Pay and others) in Paddle’s payment interface.

Premium is activated automatically after payment is confirmed and applies to the specified wedding. The upgrade is one-time and is not renewed automatically. If a payment is reversed or refunded (refund or chargeback), Premium status is revoked.

11. Right of withdrawal and refunds

If you are a consumer in the European Union, as a rule you have the right to withdraw from a distance contract within 14 days of conclusion, in accordance with the Consumer Protection Act.

Because Premium is a digital service that is activated immediately upon payment with your express prior consent and acknowledgement that you thereby lose the right of withdrawal, the right of withdrawal ends at the moment of activation. Paddle presents that consent to you before payment.

Irrespective of the above, if you purchased Premium by mistake, twice, or were unable to use it, contact us at privatnost@svatovi.app within 14 days of purchase and we will arrange a refund. We process the refund through Paddle, using the same payment method used for the purchase.

For any questions about billing, invoices and refunds, contact us at privatnost@svatovi.app.

12. Availability and changes to the Service

We strive to keep the Service continuously available, but we do not guarantee that it will operate without errors or interruptions. The Service is provided “as is” and “as available”.

We may occasionally suspend the Service for maintenance, security updates or changes, making a reasonable effort to keep interruptions short and announced.

13. Limitation of liability

To the fullest extent permitted by law, the Provider is not liable for indirect, incidental or consequential damage, lost profit, loss of data, or damage arising from the actions of users or third parties.

We are not responsible for content entered by users or for the accuracy of guest, budget or schedule data.

This limitation does not exclude liability that cannot be excluded under mandatory rules, in particular liability for intent or gross negligence.

14. Suspension and deletion of accounts

You can delete your account at any time in Settings. Deleting an account also deletes the data associated with it in accordance with the Privacy Policy and applicable retention periods.

We may temporarily suspend or revoke access if a user breaches these Terms, jeopardises the security of the Service or acts contrary to applicable law.

15. Changes to the Terms

We may amend these Terms to align them with changes to the Service or regulations. We will notify users of material changes in an appropriate way (by e-mail or an in-app notice).

Continued use of the Service after changes take effect means acceptance of the amended Terms.

16. Governing law and dispute resolution

These Terms are governed by the law of the Republic of Croatia, without the rules on conflict of laws. If you are a consumer, you also enjoy the protection of the mandatory provisions of the law of your EU country of habitual residence.

We will seek to resolve disputes amicably. Otherwise, the competent court under the general rules has jurisdiction; for consumers, the court at their place of residence in the Republic of Croatia also has jurisdiction.

For cross-border consumer disputes, the European Commission’s online dispute resolution platform is also available (https://ec.europa.eu/consumers/odr).

17. Contact

For any questions about these Terms, contact us by e-mail at privatnost@svatovi.app.